Privacy Policy

The Reactiv Group Pty Ltd (ABN [insert ABN]) trading as Reactiv Media (“we”, “our”, “us”) is committed to protecting your privacy and handling personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).


This Privacy Policy explains how we collect, use, store, and disclose your personal information through our website [reactivmedia.com.au] and other interactions with you, as well as your rights and how you can contact us about your privacy.

2. What personal information we collect

We may collect personal information including:

  • Your name, email address, phone number, postal address, and any other contact details you provide.

  • Business or organisation details if you are engaging us on behalf of a company.

  • Payment or billing details when purchasing services.

  • Usage data from your visit to our website, including IP address, browser type, and analytics data.

  • Any additional information you voluntarily provide to us, such as in emails, forms, or calls.

3. How we collect personal information

We collect personal information:

  • Directly from you (e.g. when you submit a form, contact us, or engage our services).

  • Automatically via cookies, analytics tools, and similar technologies on our website.

  • From third-party sources such as payment processors, marketing platforms, or referral partners (where you have interacted with us through those channels).

We will only collect personal information where it is reasonably necessary for our business activities or obligations.

4. Why we collect and use personal information

We collect, hold, and use your personal information to:

  • Respond to your enquiries and provide requested services or information.

  • Manage projects, quotes, contracts, and invoices.

  • Improve and personalise your experience on our website and across communications.

  • Send you updates or marketing content (only where you have opted in).

  • Meet our legal obligations and maintain security, compliance, and record keeping.

You may opt out of marketing communications at any time by using the unsubscribe link or contacting us directly.

5. Disclosure of personal information

We may disclose your personal information to:

  • Our employees, contractors, and trusted service providers who assist us in operating our business (e.g., hosting, analytics, marketing, or payment services).

  • Professional advisers such as accountants, auditors, or legal representatives.

  • Government or regulatory authorities if required by law.

  • Other parties where you have given your consent or would reasonably expect disclosure.

We will never sell your personal information.

6. Overseas disclosure

We may store or process your information using third-party services located outside Australia (for example, cloud servers or analytics providers).
Where this occurs, we will take reasonable steps to ensure those overseas recipients handle your information in accordance with the Australian Privacy Principles.

7. Storage and security

We take reasonable measures to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure.
Personal information is stored securely via encrypted systems and reputable cloud services.
We retain your information only as long as necessary for the purpose it was collected or as required by law, after which it is securely deleted or de-identified.

8. Cookies and analytics

Our website uses cookies and similar technologies to enhance user experience, improve performance, and analyse traffic.
You can disable cookies through your browser settings, though this may affect some site functionality.
We may use third-party analytics tools (such as Google Analytics or Meta Pixel) to collect anonymised website usage data.

9. Access and correction

You may request access to the personal information we hold about you, or ask for corrections if you believe it is inaccurate, incomplete, or outdated.
We will take reasonable steps to provide or correct this information within a reasonable timeframe upon verifying your identity.
To make a request, please contact us via the details below.

10. Direct marketing and opt-out

We may send you promotional emails or updates about our services if you have opted in to receive them.
You can unsubscribe at any time by clicking the link in our emails or contacting us directly, and we will promptly remove you from our marketing lists.

11. Complaints

If you believe we have breached this Privacy Policy or the Australian Privacy Principles, please contact us using the details below.
We take privacy complaints seriously and will investigate and respond within a reasonable timeframe.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

12. Updates to this Privacy Policy

We may update this Privacy Policy periodically. The latest version will always be available on our website with the effective date shown at the top.
By continuing to use our website or services after updates, you agree to the revised terms.

13. Contact us

For questions, requests, or complaints regarding this Privacy Policy or your personal information, please contact: info@reactivmedia.com.au.